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COVID-19 Information - Updated 06/07/2020
We are constantly monitoring information on COVID-19 infection in our immediate area, and are changing our protocols to prevent further virus transmission. These changes are based on recommendations of the CDC (Center for Disease Control), the TVMA (Texas Veterinary Medical Association), and the AVMA (American Veterinary Medical Association). Our goal is to continue providing the best care for your pets and keeping you, our community, and our staff safe. We hope the life returns to normal very soon and we thank you from all our hearts for your understanding, patience, and cooperation.
Starting immediately the following protocol will be implemented:
We will continue to offer “curbside only” appointments for technician appointments, any type of drop off appointments (including surgical and dental appointments), for medication and food pick up, and for pets with known recent exposure to any family members diagnosed with COVID-19 or experiencing symptoms of COVID-19 (cough, fever, difficulty breathing, upset stomach). If you have an outpatient appointment for your pet, you have a choice of having it "curbside" or being present in the examination room with your pet. We will allow only one person per household to be present, will ask you to wear a mask and sanitize your hand upon entering and exiting the hospital. We may ask you to wait for diagnostic results in your vehicle after the examination is conducted. Please call 281-286-9838 when you arrive for your appointment and wait in your vehicle. Your pet will be checked in over the phone. The veterinary technician or assistant will come to accept your pet(s) from your vehicle or escort you into the examination room. Please remove the collar, harness, or leash from your pet. A clean hospital leash will be used by our staff. Cats should stay in the carriers.
It you choose to have a "curbside" appointment, we encourage you to be part of an examination and have a video conference with us during the exam via Facetime (we will facetime you from email@example.com) or Google Duo (please download a free Google Duo app on your phone and we will call you to initiate the video conference). Alternatively, the doctor will call you right after the exam with the examination findings and the recommended treatment plan.
To reduce possible exposure to virus we are encouraging all the paperwork to be filled out at home and emailed to us. The estimates and anesthesia consents will be emailed to you in advance, please print out, sign, and email back to us. If you are unable to print, just reply to the email with your authorization to perform services. New client form can be filled out on our website: https://www.falconpassanimalhospital.com/new-client.pml
You and your pet are still our utmost priority, and we will continue to provide high quality compassionate care during these uncertain times. Please feel free to call with any questions you might have.
We are wishing you and your pets to stay healthy and in good spirits!
Team at Falcon Pass Animal Hospital